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Refunds

Certain purchases made from SkyVault360, including buy-now subscription fees, Briefcase upgrades, and add a user upgrades, may be refunded within 30 days after payment has been made. Once free trials expire they will not be refunded except in special circumstances.

You must specifically request a refund in order to receive your money back. Closing your account will not automatically trigger a refund.

6 Comments

  • Avatar
    Edward Colley

    On 12/10/2015 I subscribed to SKYVAULT 360 for a fee of $143.88 which should have been good for five computers.
    On 12/16/2015 I accidently hit the wrong keys and again was charged by SKY VAULT a fee of $143.88.
    I would appreciate a credit to my charge card of $143.88 to resolve this error on my part.

    Edward Colley
    edcol@bellsouth.net
    Phone: 334-298-7095
    Cell: 706-566-3721

  • Avatar
    Chris Miller

    Edward, your refund is on the way! You should get it within a day or two. Thanks for notifying us of the error so we could take care of it!

  • Avatar
    Kutemba59

    Please refund as soon as possible. 

    thank you,

     

    Alice White

  • Avatar
    Chris Miller

    Alice, you signed up for a free trial yesterday - you haven't been charged a cent! 

  • Avatar
    Michael Fore

    I am requesting a refund, I submitted a cancellation due to not ever using it and forgot I even had it until my account got charged for it.

  • Avatar
    Chris Miller

    Michael, you're actually backing up a bunch of data with us! I'll answer your ticket too :)

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