Certain purchases made from SkyVault360, including buy-now subscription fees, Briefcase upgrades, and add a user upgrades, may be refunded within 30 days after payment has been made. Once free trials expire they will not be refunded except in special circumstances.
You must specifically request a refund in order to receive your money back. Closing your account will not automatically trigger a refund.
On 12/10/2015 I subscribed to SKYVAULT 360 for a fee of $143.88 which should have been good for five computers.
On 12/16/2015 I accidently hit the wrong keys and again was charged by SKY VAULT a fee of $143.88.
I would appreciate a credit to my charge card of $143.88 to resolve this error on my part.
Edward Colley
edcol@bellsouth.net
Phone: 334-298-7095
Cell: 706-566-3721
Edward, your refund is on the way! You should get it within a day or two. Thanks for notifying us of the error so we could take care of it!
Please refund as soon as possible.
thank you,
Alice White
Alice, you signed up for a free trial yesterday - you haven't been charged a cent!
I am requesting a refund, I submitted a cancellation due to not ever using it and forgot I even had it until my account got charged for it.
Michael, you're actually backing up a bunch of data with us! I'll answer your ticket too :)
My free thing runs out Friday,so I want to cancel this free one now.
Barry, you haven't been charged, AND you have an open ticket with us - please just reply there. Your request has already been processed! :)
Chris,
I am still unable to access my account, and don't believe that anything is getting backed up. I seem to be having trouble resetting my pass word. You may email me at bob.bowling1849@gmail.com. Thanks in advance.
I just opened a ticket for you - you'll be getting a reply soon!
10 Comments