Important: make sure you are signing in with your @SkyVault360.com email address, i.e., firstname.lastname@example.org
When you signed up for SkyVault360, you received TWO automated emails: the first one came instantly and confirmed that you signed up for an account.
The second came later once your account had been created. If you did not receive that email, please check your Spam folder for an email from email@example.com.
That second email will contain your login information. You need three different pieces of information:
- Your personal web portal. To access your account, you need to access your online portal, which will contain your files and a link to download your software. Your portal will look like https://youremail.livedrive.com
- Your email address. This is the email address in your confirmation email.
- Password. Your temporary password is included in your email. If you've changed it, you should use your new one.
When you get to your portal, you'll see a message telling you that you are not sharing files. Feel free to ignore it! Instead, click the orange Login button in the top right corner of the page.
Once you log in, you'll click "Switch to Web Portal" to go to your dashboard:
Congratulations, with this information you're now signed in! You can now download the software or view your files.